Contact Charlotte Cleaning Service

Within the hour, every day. Quote requests sent overnight are answered first thing rather than left until the following afternoon.

The size of the place, the number of bathrooms, its rough condition, and how often you want service. Anything unusual — pets, a recent renovation, a room to skip — helps us get it right first time.

Yes, and most clients do. The details you send are enough for a firm number. We only ask to see a property when the description suggests something out of the ordinary.

The price is confirmed before you book. Homes with heavy buildup or pets that shed heavily carry an additional fee, and we tell you that when we quote rather than after the visit. If we arrive and the property is substantially different from the description, we talk to you before proceeding rather than adjusting the bill later.

Routine cleans often, yes. Deep cleans and move-related work need more notice, particularly around the first of the month when move slots fill fastest.

Yes. Call or text and we will take the details that way. The form exists because it captures everything we need in one go, not because it is the only route.

Charlotte and all of Mecklenburg County, including Cornelius, Davidson, Huntersville, Matthews, Mint Hill, and Pineville. If your address falls outside that we will tell you rather than stretch.

Get in touch with as much notice as you can and we move it. Recurring clients keep their slot and rate through a reschedule or a pause for travel.

Tell us within 24 hours and we return to re-clean the area at no charge. We would far rather fix it than have you quietly stop booking.

Only when the description suggests it would help — a large property, a post-construction job, or a home that has not been cleaned in a long time. Otherwise the quote comes straight back.