Quotes are based on the information you provide about the size and condition of the property and the service requested. If the property differs materially from what was described — significantly larger, in substantially worse condition, or requiring work outside the agreed scope — we will contact you before proceeding rather than adjusting the price afterward.

Recurring discounts apply from the second visit onward and require a standing schedule. If recurring service is cancelled after the first discounted visit, the difference between the discounted and standard rate may be charged.

We ask for at least 24 hours notice to reschedule or cancel. Cancellations inside 24 hours, or a lockout that prevents us from accessing the property at the scheduled time, may be charged a cancellation fee up to the value of the visit.

We will give you as much notice as possible if we need to reschedule. Severe weather, unsafe conditions, or a crew emergency may occasionally require it.

You are responsible for providing safe, lawful access at the scheduled time, whether by being present, providing a code or key, or arranging entry with a building. Where you provide access details, you confirm you are entitled to do so.

Please secure valuables, cash, jewellery, and confidential documents before a visit.

For health, safety, and liability reasons we do not handle biohazards including bodily fluids, blood, or drug paraphernalia; pest or insect infestations; hoarding conditions; mould remediation; exterior windows above ground level; or anything requiring a second-storey ladder.

We do not clean properties without working utilities, and our cleaners may decline to continue where a property is unsafe or a situation is threatening. In those cases a cancellation fee may apply.

If an area included in your scope was not cleaned to standard, contact us within 24 hours of the visit and we will return to re-clean that area at no additional cost.

The guarantee covers re-cleaning. It is not a refund guarantee, and it applies to work within the agreed scope rather than to items that were excluded or inaccessible.

We take care in your home, and we carry insurance. If we damage something, tell us within 24 hours so we can document and address it.

We are not responsible for damage arising from pre-existing wear, improper installation or assembly, items already broken or unstable, or surfaces that were failing before we arrived. Please tell us in advance about anything fragile, valuable, or irreplaceable.

Payment is due on completion unless other arrangements have been agreed in writing. Recurring clients may be charged automatically on the scheduled card following each visit.

We may decline or end service for any client where there are safety concerns, unsafe or unsanitary conditions, weapons on the premises, harassment of our staff, or repeated non-payment. Where we end an ongoing arrangement we will give notice in writing.